Terms & conditions

Terms and Conditions

Your Profile

You may not transfer your profile to another person, share it with anyone, or use it to impersonate anyone. You agree that you will provide us with accurate profile information (such as your real name, valid e-mail and delivery addresses), and accurate, non-fraudulent payment information. English Libros may delete your profile if we are unable to verify or authenticate the information you provide to us. Profiles may only be created by individuals who are able to enter into legally binding and enforceable contracts.

It is our policy not to sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use the English Libros Online website only with express permission and involvement of a parent or guardian.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept Visa and Mastercard and do not charge for any item until it is ready to ship.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Prices

All prices listed on this Website are in Euro currency. All prices include VAT (Value Added Tax) where appropriate, all other products include VAT at the standard rate of 20% ( DVDs, CD’s), English Libros has taken great care to ensure prices are accurate. Prices may change over time, so if you use your cart within 'My account' as a way of ordering items, prices, availability, special offers may have expired or changed since your last login. However, the correct price will be applied when you select an item, and add it to your cart and the correct price will be on your printed Order Confirmation. Any special offers will be priced accordingly while stocks last.

Returns Policy

English Libros endeavour to ensure that the condition of every product listed on this website is as described in those listings.

If you are dissatisfied for any reason, you may return your purchase within 14 days for a refund by post (delivery charge will not be refunded). Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). The returned parcel must include the original order reference and your contact details. The cost of book covering or delivery charges are not refunded where the customer decides to returns items. If a customer re-orders an item, a delivery charge will apply.

Customers must report any damages by email within 24 hours of delivery i.e. scratches, dents or tears. It’s important that every product is carefully and thoroughly inspected by you immediately upon delivery. English Libros will not be responsible for any damages not reported within 24 hours.

Whilst every effort is made to ensure that the correct products are delivered to you, occasionally mistakes can happen. In the event of English Libros having to send you a replacement product, you must return the original item to English Libros within 7 days of receiving the replacement product which will have a prepaid return envelope enclosed. English Libros reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 7 days. If you decide to keep the original item, just email us and we will charge the cost of the item to the card you used to place the original order.

By purchasing from English Libros, you agree that a full refund with paid delivery will be your sole and exclusive remedy for any product you receive that is not as described on the English libros website, and you waive all other remedies or actions in such event. This does not affect your statutory rights.

Order Acceptance Policy

Order acceptance and the completion of the transaction will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.

Non-acceptance of an order may be a result of one of the following:

  • Non-availablity of a product or products
  • Our inability to obtain authorisation for your payment
  • You not meeting the eligibility to order criteria set out in the main Terms and Conditions.

If there are any problems with your order, we will attempt to contact you via email or by phone.

We reserve the right to reject any offer to purchase by you at any time. Your card will charged when we receive your order.

Cancellation Policy

You can cancel or amend any order placed with English libros Online provided that the order has not yet been dispatched. To cancel an order, please forward your order confirmation email to with a CANCELLATION note. We will notify you as to whether the order has been dispatched at that stage. If the order has been dispatched, you may return your purchase within 14 days for a full refund (delivery charges will not be refunded). Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact).

Delivery

Our aim is to despatch orders within 14 days or earlier from date despatched (you will receive an email saying that your order has been despatched). UK delivery is normally 3-7 working days from date despatched, Priority post will incur an additional charge, please contact us for details. For overseas queries, please contact us via email. We will inform you of the status of your order as it changes.

Privacy and Security

All customer information is kept strictly confidential and we respect your privacy in regard to all personal information entered on this website. We restrict access to your personal information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your non public personal information.

Processing Orders

 Your order will be processed immediately. If we require more information or clarification we will contact you by email, phone or fax. If you have requested an out of stock item we will notify you immediately. Your credit card will not be charged until we despatch the item to you.

Availability of goods you order

If English Libros has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by English Libros from your credit card will be re-credited to your account and English libros will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. English libros will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.

Delivery of goods to you

English libros will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give English Libros at the time you make your orderb. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.

Guarantee

We guarantee your satisfaction. If any product should be supplied incorrectly or in a damaged condition we will replace the item straight away. We request the original item to be returned to us.

Force Majeure

English Libros shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of English Libros or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with English Libros, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of English Libros is strictly prohibited.

Trade marks

English Libros and the 'English Libros' logo are registered trade marks belonging to English Libros. All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by English Libros in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.

About Us

English Libros Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us at englishlibros@hotmail.com